At Truepill, our mission is to revolutionize consumer healthcare, and we’ve been driving this vision since 2016. We are the force behind the future of healthcare experiences, providing the essential components to launch and scale world-class healthcare initiatives.
Having shipped over 10 million prescriptions and served millions of patients, we collaborate with some of the world’s leading healthcare organizations, including payers, providers, life sciences companies, consumer health brands, and government agencies. As we continue to welcome new partners, our commitment remains firm – shaping the future of healthcare, one patient at a time. We invite you to join us in building something great together.
Position: Experienced Medical Assistant – Operations Management
We are seeking an experienced Medical Assistant to join our Operations Management department. In this role, you will collaborate with dedicated partners and utilize your customer service, phone, and messaging etiquette skills to address patient and customer inquiries. If you are passionate about making a positive impact in healthcare, we encourage you to apply.
Why You’ll Love Working at Truepill:
- Collaboration: Our backbone is our people, supporting each other to achieve shared goals.
- Curiosity: We constantly strive to invent new ways of doing things and ask, “why not?”
- Innovation: We ignite positive change in healthcare, creating impact through innovation.
- Honesty: Leading with integrity is our foundation, ensuring trust in all our interactions.
We are committed to supporting the happiness, health, and overall well-being of our employees. Our benefits include various PTO plans and comprehensive benefits for both remote and onsite employees.
Your Responsibilities:
- Conduct outbound calls to outreach patients recently discharged from the emergency room.
- Support inbound calls from patients interested in our program.
- Assist with scheduling appointments, handling patient questions, and transferring to appropriate departments when applicable.
- Assist with administrative tasks to support patient care coordination.
- Collaborate with team members and our provider network to maintain an excellent model focused on patient care and high-quality service.
- Become an expert with our software solutions, including Truepill EMR, Slack, and Five9.
Your Qualifications:
- Strong computer skills and knowledge of electronic medical records.
- Effective communication at a high school graduate level.
- Problem-solving and solution identification skills.
- Demonstrable customer service skills in high-volume and stressful situations.
- Ability to work independently and as part of the patient care team.
- High School Diploma or GED equivalent.
- Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training.
- 1-2 years of experience in healthcare-related customer support.
- Past experience in telehealth and/or a startup environment (preferred).
- Located in or willing to work in Central or Pacific time zone hours.
Pay Range: $19.00-$22.00/hour
Schedule: Full-time position with a weekly schedule of Sunday-Thursday or Tuesday-Saturday.
Note: Truepill is unable to hire within specific states and territories, including Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, Wyoming.
